Terms of Service

Effective Date: January 1, 2022

Welcome to Joot’s CCO Technology application. This website is maintained as a service to our customers. By using this website, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms and conditions carefully. If you do not agree to these terms and conditions, you should not use this website.

CCO Technology, LLC (d/b/a Joot) (“Joot,” “we,” “us,” or “our”) offers a variety of compliance and asset management tools online, including by website (collectively, the “Service”), but not limited to joot.io and app.joot.io (the “Websites”).

Joot has three different types of users depending on the products used:

  • We call users of the Websites “Site Visitors.”
  • We call users who use the free version of the Joot Service “Free Users.” While Free Users can access and use the Service, they have access to a more limited set of Service features and functionality than Subscribers.
  • We call users who use the Service as part of a paid Joot subscription plan (regardless of the subscription tier) “Subscribers.” The Service features and functionalities available to Subscribers are determined by the subscription tier and the specific terms agreed to between Joot and the organization (e.g., your employer or another entity or person, called the “Customer”) that entered into a separate agreement that governs delivery, access, and use of the Service (the “Customer Agreement”).

We refer to these three types of users collectively as “Users” or “you” for purposes of these Terms of Service (the “Terms”). Regardless of what type of User you are, these Terms create a legal agreement directly between you and Joot and explain the rules governing use of the Service and Websites. By accessing or using the Service and Websites, you acknowledge and agree that you have read, understand, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not access or use the Service and Websites.


We may, from time to time, modify these Terms. Please check this page periodically for updates. If you do not agree to, or cannot comply with, the modified Terms, you must stop using the Service and Websites. The updated Terms will take effect upon their posting and will apply on a going-forward basis, unless otherwise provided in a notice to you, and except as provided in the Mandatory Arbitration and Class Action Waiver section of these Terms. Your continued use of the Service and Websites after any such update constitutes your acceptance of such changes.

  1. Agreement. This Terms of Service agreement (the “Agreement”) specifies the Terms and Conditions for access to and use of the Service and Websites and describes the terms and conditions applicable to your access of and use of the Service and Websites. This Agreement may be modified at any time by Joot upon posting of the modified Agreement. Any such modifications shall be effective immediately. You can view the most recent version of these terms at any time at app.joot.io/terms. Each use by you shall constitute and be deemed your unconditional acceptance of this Agreement. By registering for any Service provided on the Websites you become a customer (“Customer”) and you agree to be bound by all the terms (the “Terms”) set forth in this Agreement as long as you remain a Customer. IF YOU DO NOT AGREE TO THE TERMS, PLEASE DO NOT REGISTER FOR ANY WEBSITE SERVICE.

  2. Eligibility and Scope.

    • General. To use the Service and Websites you must be, and represent and warrant that you are, at least 13 years of age and competent to agree to these Terms. If Joot has previously prohibited you from accessing or using the Service and Websites, you are not permitted to access or use the Service and Websites.
    • Location. These Terms are applicable to Users located in the United States only. If you are located outside of the United States, you will be presented with a different set of terms.
  3. Account Registration and Use.

    • Account Registration and Confidentiality. To access the Service and Websites, you must register for a Joot account by creating a username and password. You agree to provide us with accurate, complete, and current registration information about yourself. It is your responsibility to ensure that your password remains confidential and secure. By registering, you agree that you are fully responsible for all activities that occur under your username and password. We may assume that any communications we receive under your account have been made by you. If you are a billing owner, an administrator, or if you have confirmed in writing that you have the authority to make decisions on behalf of a Customer (“Account Administrator”), you represent and warrant that you are authorized to make decisions on behalf of the Customer and agree that Joot is entitled to rely on your instructions.
    • Unauthorized Account Use. You are responsible for notifying us at [email protected] if you become aware of any unauthorized use of or access to your account. You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your account. Joot will not be liable for any loss, damages, liability, expenses, or attorneys’ fees that you may incur because of someone else using your password or account, either with or without your knowledge and/or authorization, and regardless of whether you have or have not advised us of such unauthorized use. You will be liable for losses, damages, liability, expenses, and attorneys’ fees incurred by Joot or a third party due to someone else using your account. If the Account Administrator or Customer loses access to an account or otherwise requests information about an account, Joot reserves the right to request from the Account Administrator or Customer any verification it deems necessary before restoring access to or providing information about such account in its sole discretion.
  4. Our Proprietary Rights. The Service and Websites are owned and operated by Joot and contain materials (including all software, design, text, editorial materials, informational text, photographs, illustrations, audio clips, video clips, artwork and other graphic materials, and names, logos, trademarks and services marks) which are derived in whole or in part from materials supplied by Joot and its partners, as well as other sources, and are protected by United States copyright laws, international treaty provisions, trademarks, service marks and other intellectual property laws. The Service and Websites are also protected as a collective work or compilation under U.S. copyright and other law and treaties. You agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained in the Service and Websites. You acknowledge that the Service and Websites have been developed, compiled, prepared, revised, selected, and arranged by Joot and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitute valuable intellectual property of Joot and such others. You agree to protect the proprietary rights of Joot and all others having rights in the Service and Websites during and after the term of these Terms and to comply with all written requests made by Joot or its suppliers and licensors (collectively, “Suppliers”) of content or otherwise to protect their and others’ contractual, statutory, and common law rights in the Service and Websites. You agree to notify Joot immediately upon becoming aware of any claim that the Service and Websites infringe upon any copyright, trademark, or other contractual, statutory, or common law rights. All present and future rights in and to trade secrets, patents, copyrights, trademarks, service marks, know-how, and other proprietary rights of any type under the laws of any governmental authority, domestic or foreign, including without limitation rights in and to all applications and registrations relating to the Service and Websites shall, as between you and Joot, at all times be and remain the sole and exclusive property of Joot. Any unauthorized use of any material contained on or through the Service and Websites may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes.

  5. User Content and Feedback.

    • User Content and Submissions on the Service. The Service allows you to create tasks and submit associated information, text, files, and other materials (collectively, “User Content”) and to share that User Content with others. User Content submitted or otherwise made available to the Service is subject to the following terms:
      • Free User Content. Free Users maintain ownership of the User Content that they submit to the Service (“Free User Content”). By submitting Free User Content, Free Users grant Joot a license to access, use, copy, reproduce, process, adapt, publish, transmit, and display that Free User Content, as permitted by Joot’s Privacy Policy, including if required to do so by law or in good faith to comply with legal process. We reserve the right to remove any Free User Content on the Service that violates these Terms or that is otherwise objectionable in Joot’s sole discretion.
      • Subscriber User Content on the Service. Content submitted to the Service by Subscribers (“Subscriber User Content”) is owned and controlled by the Customer as set forth in the introduction to these Terms and the Customer Agreement. Joot maintains a limited, non-exclusive and non-transferrable (except in connection with the sale or transfer of its business) license to access, use, copy, reproduce, process, adapt, publish, transmit, host, and display Subscriber User Content for the following limited purposes: (i) to maintain, provide and improve the Service; (ii) to prevent or address technical or security issues and resolve support requests; (iii) to investigate when we have a good faith belief, or have received a complaint alleging, that such Subscriber User Content is in violation of the Customer Agreement or these Terms; (iv) to comply with a valid legal subpoena, request, or other lawful process that meets the requirements of the Customer Agreement and our Law Enforcement Guidelines; and (v) as otherwise set forth in our Customer Agreement or as expressly permitted in writing by the Customer.
    • Feedback on the Service and Websites. The Service and Websites may have certain features that allow you to submit comments, information, and other materials (collectively, “Feedback”) to Joot and share such Feedback with other users, or the public. By submitting Feedback through the Websites, you grant Joot a license to access, use, copy, reproduce, process, adapt, publish, transmit, host, and display that Feedback for any purpose (including in testimonials or other Joot marketing materials and where required to do so by law or in good faith to comply with legal process.). We reserve the right to remove any Feedback posted in public forums for any reason at our sole discretion.
    • User Content and Feedback Representations. You acknowledge and agree that you have all required rights to submit User Content and Feedback without violation of any third-party rights. You understand that Joot does not control, and is not responsible for, User Content or Feedback, and that by using the Service or Websites, you may be exposed to User Content or Feedback from other users that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Please also note that User Content and Feedback may contain typographical errors, other inadvertent errors, or inaccuracies. You agree that you will indemnify, defend, and hold harmless Joot for all claims resulting from User Content or Feedback you submit through the Service or Websites. We reserve the right, at our own expense, to assume the exclusive defense and control of such disputes, and you will cooperate with us in asserting any available defenses
  6. License and Acceptable Use.

    • Your License. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to access and use the Service and Websites only for your own internal use (or, for Subscribers, uses authorized by the Customer), and only in a manner that complies with all legal requirements that apply to you or your use of the Service and Websites, including the Joot Privacy Policy and these Terms. Joot may revoke this license at any time, in its sole discretion.
    • Acceptable Use. All Users must comply with the following rules regarding acceptable use of the Service and Websites. Disruption of the Service. You may not:
      • access, tamper with, or use non-public areas of the Service and Websites, Joot’s computer systems, or the technical delivery systems of Joot’s providers;
      • probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measure;
      • access or search the Service and Websites by any means other than Joot’s publicly supported interfaces (for example, “scraping”);
      • attempt to disrupt or overwhelm our infrastructure by intentionally imposing unreasonable requests or burdens on our resources (e.g., using “bots” or other automated systems to send requests to our servers at a rate beyond what could be sent by a human user during the same period); or
      • interfere with or disrupt the access of any user, host, or network, including, without limitation, by sending a virus, overloading, flooding, spamming, mail-bombing the Service and Websites, or by scripting the creation of User Content in such a manner as to interfere with or create an undue burden on the Service and Websites.
    • Misuse of the Service and Websites. You may not utilize the Service and Websites to conduct, promote or support:
      • any unlawful or fraudulent activities;
      • the impersonation of another person or entity or the misrepresentation of an affiliation with a person or entity in a manner that does or is intended to mislead, confuse, or deceive others;
      • activities that are defamatory, libelous, or threatening, constitute hate speech, harassment, or stalking;
      • the publishing or posting of other people’s private or personal information without their express authorization and permission;
      • the sending of unsolicited communications, promotions advertisements, or spam;
      • the publishing of or linking to malicious content intended to damage or disrupt another user’s browser or computer; or
      • the promotion or advertisement of products or services other than your own without appropriate authorization.
    • User Content Standards within the Service and Websites. You may not post any User Content on the Service or Websites that:
      • violates any applicable law, any third party’s intellectual property rights, or anyone’s right of privacy or publicity;
      • is deceptive, fraudulent, illegal, obscene, pornographic (including child pornography, which, upon becoming aware of, we will remove and report to law enforcement, including the National Center for Missing and Exploited children), defamatory, libelous, or threatening, constitutes hate speech, harassment, or stalking;
      • contains any personal information of minors;
      • contains any sensitive personal information, such as financial information, payment card numbers, social security numbers, or health information without Joot’s prior written consent granted as part of a Customer Agreement;
      • contains viruses, bots, worms, or similar harmful materials; or
      • contains any information that you do not have a right to make available under law or any contractual or fiduciary duty.
    • Violations. In addition to any other remedies that may be available to us, Joot reserves the right to take any remedial action it deems necessary, including immediately suspending or terminating your account or your access to the Service or Websites, upon notice and without liability for Joot should you fail to abide by the rules in this Section 6 or if, in Joot’s sole discretion, such action is necessary to prevent disruption of the Service or Websites for other users. If you are a Subscriber, Joot reserves the right to notify the Customer’s Account Administrator(s) or other Customer representative(s) of any violations of these Terms.
  7. Privacy. Your visit to our Websites is also governed by our Privacy Policy. Please review our Privacy Policy at joot.io/privacy.

  8. Intended Audience. The Websites are intended for Joot Customers only and their authorized persons.

  9. Compliance with Laws. You agree to comply with all applicable laws regarding your use of the Website. You further agreed that information provided by you is truthful and accurate to the best of your knowledge.

  10. Do Not Rely on the Service or Websites. Opinions, advice, statements, or other comments should not necessarily be relied upon and are not to be construed as professional advice from Joot, which does not guarantee the accuracy or completeness of any of the information provided, and is not responsible for any loss resulting from your reliance on such information.

  11. Third-Party Links and Service and Websites. The Service and Websites may provide (1) information and content provided by third parties; (2) links to third-party websites or resources, such as sellers of goods and services; and (3) third-party products and services for sale directly to you. Joot is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for (i) any content, advertising, products, or other materials on or available from such sites or resources, (ii) any errors or omissions in these websites or resources, or (iii) any information handling practices or other business practices of the operators of such sites or resources. You further acknowledge and agree that Joot shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any linked sites or resources. Your interactions with such third parties will be governed by the third parties’ own terms of service and privacy policies, and any other similar terms.

  12. Indemnification. You agree to indemnify, defend, and hold Joot and our partners, employees, and affiliates, harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Service or Websites.



    You may have additional rights under certain laws (including consumer laws) which do not allow the exclusion of implied warranties, or the exclusion or limitation of certain damages. If these laws apply to you, the exclusions or limitations in this Agreement that directly conflict with such laws may not apply to you.

  15. Use of Information. Joot reserves the right, and you authorize us, to use and assign all information regarding the Service or Websites uses by you and all information provided by you in any manner consistent with our Privacy Policy.

  16. Mandatory Arbitration and Class Action Waiver.

    • Application. You and Joot agree that these Terms affect interstate commerce and that the Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions. This Section 12 is intended to be interpreted broadly and governs any and all disputes between us including but not limited to claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; claims that arose before these Terms or any prior agreement (including, but not limited to, claims related to advertising); and claims that may arise after the termination of these Terms. The only disputes excluded from this broad prohibition are the litigation of certain intellectual property and small court claims, as provided below.
    • Initial Dispute Resolution. Most disputes can be resolved without resort to arbitration. If you have any dispute with us, you agree that before taking any formal action, you will contact us at [email protected] and provide a brief, written description of the dispute and your contact information (including your username, if your dispute relates to an account). Except for intellectual property and small claims court claims, the parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation with Joot, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.
    • Binding Arbitration. If the parties do not reach an agreed-upon solution within a period of 30 days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, then either party may initiate binding arbitration as the sole means to resolve claims, (except as provided in section 12(g) below) subject to the terms set forth below. Specifically, all claims arising out of or relating to these Terms (including the Terms’ formation, performance, and breach), the parties’ relationship with each other, and/or your use of Joot shall be finally settled by binding arbitration administered by the JAMS Comprehensive Arbitration Rules & Procedures (“JAMS”). The JAMS rules will govern payment of all arbitration fees. Joot will pay all arbitration fees for claims less than $75,000. If you receive an arbitration award that is more favorable than any offer we make to resolve the claim, we will pay you $1,000 in addition to the award. Joot will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.
    • Arbitrator’s Powers. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms including but not limited to any claim that all or any part of these Terms is void or voidable, whether a claim is subject to arbitration, or the question of waiver by litigation conduct. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be written and shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
    • Filing a Demand. To start an arbitration, you must do the following: (a) Write a Demand for Arbitration (“Demand”) that (i) briefly explains the dispute, (ii) lists your and Joot’s names and addresses, (iii) specify the amount of money in dispute, if applicable, (iv) identify the requested location for a hearing if an in-person hearing is requested, and (v) state what you want in the dispute; (b) send one copy of the Demand to JAMS, along with a copy of these Terms and the filing fee required by JAMS; and (c) Send one copy of the Demand for Arbitration to us at [email protected].

      The parties understand that, absent this mandatory arbitration provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. If you are a resident of the United States, arbitration may take place in the county where you reside at the time of filing, unless you and we both agree to another location or telephonic arbitration. For individuals residing outside the United States, arbitration shall be initiated in Hamilton County, Ohio, United States, and you and Joot agree to submit to the personal jurisdiction of any federal or state court in Hamilton County, Ohio, United States, to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
    • Class Action Waiver. The parties further agree that the arbitration shall be conducted in the party’s respective individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND JOOT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
    • Exception: Litigation of Intellectual Property and Small Claims Court Claims. Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may bring enforcement actions, validity determinations or claims arising from or relating to theft, piracy or unauthorized use of intellectual property in state or federal court with jurisdiction or in the U.S. Patent and Trademark Office to protect its intellectual property rights (“intellectual property rights” means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights). Either party may also seek relief in small claims court in Cincinnati, Ohio for disputes or claims within the scope of that court’s jurisdiction.
    • 30-Day Right to Opt-Out. You have the right to opt out and not be bound by the arbitration and class action waiver provisions set forth above by sending written notice of your decision to opt out to [email protected] with the subject line, “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT.” The notice must be sent within the later of 30 days of your first use of the Service or within 30 days of changes to this section being announced on the Site. Otherwise, you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Joot also will not be bound by them.
    • Changes to This Section. Joot will provide 30 days’ notice of any changes to this section by posting on the Service and Websites. Amendments will become effective thirty (30) days after they are posted on the Service and Websites or sent to you by email. Changes to this section will otherwise apply prospectively only to claims arising after the thirtieth (30th) day. If a court or arbitrator decides that this subsection on “Changes to This Section” is not enforceable or valid, then this subsection shall be severed from the section entitled Mandatory Arbitration and Class Action Waiver, and the court or arbitrator shall apply the first Mandatory Arbitration and Class Action Waiver section in existence after you began using the Service and Websites.
    • Survival. This Mandatory Arbitration and Class Action Waiver section shall survive any termination of your use of the Service and Websites.
  17. Applicable Law. You agree that the laws of the state of Ohio, without regard to conflicts of laws provisions will govern these Terms and Condition of Use and any dispute that may arise between you and Joot or its affiliate

  18. Severability. If any provision of this Agreement shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.

  19. Termination. Joot may terminate this Agreement at any time, with or without notice, for any reason

  20. Relationship of the Parties. Nothing contained in this Agreement or your use of the Services and Websites shall be construed to constitute either party as a partner, joint venturer, employee, or agent of the other party, nor shall either party hold itself out as such. Neither party has any right or authority to incur, assume or create, in writing or otherwise, any warranty, liability or other obligation of any kind, express or implied, in the name of or on behalf of the other party, it being intended by both parties that each shall remain independent contractors responsible for its own action

  21. Notices and Contact Information.
    6224 Turpin Hills Dr.
    [email protected]

  22. General Terms.

    • Force Majeure. Under no circumstances shall Joot or its licensor or supplier be held liable for any delay or failure in performance resulting directly or indirectly from an event beyond its reasonable control.
    • Waiver. The failure of Joot to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. Any waiver of this Agreement by Joot must be in writing and signed by an authorized representative of Joot.
    • Third-Party Beneficiaries. You agree that, except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to these Term
    • Statute of Limitations. Except for residents of New Jersey, you agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Service and Websites and/or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barre
    • Entire Agreement. This Terms of Service constitutes the entire agreement between you the Service and Websites, and Joot, and governs the terms and conditions of your use of the Service and Websites, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you, the Service and Websites, and Joot. Notwithstanding the foregoing, you may also be subject to additional terms and conditions, posted policies (including but not limited to the Privacy Policy), guidelines, or rules that may apply when you use the Service and Websites may revise this Terms of Service at any time by updating this Agreement and posting it on the Websites. Accordingly, you should visit the Websites and review the Terms of Service periodically to determine if any changes have been made. Your continued use of this website after any changes have been made to the Terms of Service signifies and confirms your acceptance of any such changes or amendments to the Terms of Service.